Keep warm for less with the Warm Home Discount


Warm Home Discount

With energy bills remaining stubbornly high, ensure you’re fully informed about the Warm Home Discount scheme – it’s financial assistance available from the government to help keep your heating costs down over the winter. If you’re over 60 and receiving the state pension you might qualify.

1 What you’ll get

For winter 2019 to 2020, you could get £140 off your electricity bill through the Warm Home Discount Scheme. The money isn’t paid to you – it’s a one-off discount on your electricity bill between September and March.

The discount won’t affect your Cold Weather Payment or Winter Fuel Payment. Further help with your bills will be made available with the introduction of the Safeguard Tariff. Not everyone over 60 or of pension age gets the discount – check if you qualify below.

Is your electricity supplier part of the Warm Home Discount scheme?

Receive a list of suppliers who are part of the Warm Home Discount scheme, and a monthly newsletter and email alert confirming details of the Energy Price Cap and Safeguard Tariff as they're announced, who will qualify and how to claim.

Pre-pay or pay-as-you-go meters

You can also qualify for the discount if you use a pre-pay or pay-as-you-go electricity meter. Your electricity supplier can tell you how you’ll get the discount if you’re eligible (see below), for example a voucher you can use to top up your meter.

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2 Eligibility for the Warm Home Discount

You qualify for the Warm Home Discount if all of the following apply:

  • your electricity supplier was part of the scheme
  • your name (or your partner’s) was on the bill
  • you were getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)

If you don’t qualify You may be able to apply directly to your electricity supplier for help if you don’t get the Guarantee Credit element of Pension Credit but:

  • you’re on a low income
  • you get certain means-tested benefits

Check with your supplier to see if you’re eligible and how to apply.

The Warm Home Discount Scheme for winter 2018 to 2019 closed on 31 March 2019. The 2019 to 2020 scheme will start on 14 October 2019, so check back for more information then or sign up to our Newsletter updates.

3 How to Claim

If you qualify for the discount, you’ll get a letter this autumn or winter telling you either:

  • you don’t have to apply – you’ll get the discount automatically
  • to apply by February 2020 – the letter will tell you why and how

You’ll receive your letter by 16 December at the latest.

If you don’t get a letter Contact the Warm Home Discount Team if you don’t get a letter but believe you qualify.

Warm Home Discount Scheme Telephone: 0345 603 9439 Monday to Friday, 8:30am to 4:30pm Find out about call charges

Warm Home Discount Team 2.1.P Peel Park Brunel Way Blackpool FY4 5ES

If you don’t qualify for the discount You may be able to apply directly to your electricity supplier for help if you don’t qualify because you don’t get the Guarantee Credit element of Pension Credit.

Winter Fuel Payment 2019 >

How to get a Cold Weather Payment >





Is your electricity supplier part of the Warm Home Discount scheme?

Receive a list of suppliers who are part of the Warm Home Discount scheme, and a monthly newsletter and email alert confirming details of the Energy Price Cap and Safeguard Tariff as they're announced, who will qualify and how to claim.